CUSTOMER SERVICE POLICY

Policy Scope & Application

This Customer Service Policy standardizes all pre-sales consultation, order processing, logistics arrangement, and after-sales support services. It applies equally to all global customers to ensure consistent, professional, and fair cross-border service standards.

Professional Pre-Sales Consulting

Our service team provides professional guidance including style selection, size matching, fabric feature introduction, custom solution suggestions, and scenario matching advice. We help customers select the most suitable dresses for weddings, banquets, and formal events.

Standard Order Processing Timeline

All paid orders will be verified, quality checked, carefully packaged, and arranged for shipment within 1 to 3 business days. Formal dresses will be packed with professional dust-proof and wrinkle-proof materials to ensure intact delivery.

Unified Global Delivery Standard

All cross-border orders follow a unified global delivery cycle. The estimated delivery time for all regions is 6 to 12 business days. No expedited shipping service is provided for any order to ensure equal logistics arrangements worldwide.

Global Free Shipping Benefit

All products enjoy permanent free worldwide shipping with no minimum order limit. No shipping fees, handling fees, or regional surcharges will be charged during checkout. All transactions are settled in unified US dollars.

60-Day Official Return Window

We provide a 60-day valid return period for all orders, starting from the package delivery confirmation date. Eligible returns include quality defects, shipping errors, packaging damage, and other non-human-caused product abnormalities.

Fixed Refund Processing Period

After returned items are received and pass official warehouse inspection, all refund review, verification, and fund releasing procedures will be completed within 5 to 10 business days.

Equal Service Principle

All customer inquiries, order issues, and after-sales applications are treated equally regardless of order amount, purchasing region, or customer identity. No discriminatory service will be applied to any customer.

Service Optimization Mechanism

We continuously upgrade service processes based on global user feedback and international e-commerce standards, improving consultation accuracy, logistics transparency, and after-sales resolution efficiency.

Core Service Tenet

We adhere to sincere, rigorous, and solution-oriented service attitudes. We respect every customer’s important wedding arrangement and provide reassuring and thoughtful shopping experience for formal dress purchases.

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