REFUND POLICY

Policy Overview & Purpose

This Refund Policy establishes unified, fair, and standardized return and refund rules for all wedding dresses, bridesmaid dresses, and formal apparel. It protects legitimate customer rights and standardizes cross-border after-sales processing procedures.

60-Day Valid Return Period

All global orders enjoy a 60-day official return window calculated from the delivery confirmation date. All return applications must be submitted within this valid period to obtain official inspection and refund qualification.

Qualified Return Product Conditions

Returned dresses must remain unworn, unwashed, unaltered, free of stains, wrinkles, and damages, with complete original tags, packaging, and accessories. Worn, altered, damaged, or improperly maintained products are not eligible for return.

Valid Refund Scenarios

We support full refunds, partial refunds, or product replacements for quality-related issues caused by our production and shipment links, including fabric defects, stitching errors, wrong item delivery, and transit damage.

Evidence Submission Rules

Customers applying for returns due to product abnormalities need to provide clear photos or video evidence. Our after-sales team will evaluate the situation objectively and provide targeted solutions.

Standard Refund Processing Time

After returned products arrive at the warehouse and pass official quality inspection, all refund review and fund release procedures will be completed within 5 to 10 business days.

Unified Usd Refund Standard

All refund amounts are calculated and settled in US dollars according to the original order payment amount. Refunds will be returned to the original payment channel, subject to the processing rules of payment platforms and banks.

Equal Protection For All Orders

Discounted styles, seasonal collections, and regular-priced dresses enjoy identical refund protection standards. Preferential orders will not be excluded from official after-sales guarantees.

Non-Returnable Situations

We do not support unconditional returns caused by personal aesthetic dislike, improper size selection without objective quality problems, or inappropriate personal usage expectations.

Policy Update & Dispute Basis

We reserve the right to update this Refund Policy in accordance with international e-commerce norms and cross-border consumer protection laws. All after-sales disputes are subject to the latest official policy version.

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